TopDown Inc. Privacy Policy

Effective Date: October 29, 2024

This Privacy Policy describes how TopDown Inc. ("TopDown," "we," "us," or "our") (and its corresponding brands including but not limited to GAHH Automotive, Robbins, EZOn, Sierra, Sierra OffRoad, CalTrend) collects, uses, and discloses your information when you visit our website TopDownAuto.com (the "Site") or use our related services (collectively, the "Services"). We are committed to protecting your privacy and ensuring that you have a positive experience on our website.

Information We Collect

We collect several types of information to provide and improve the Services:

Information You Provide Directly: This includes information you enter when you create an account, place an order, subscribe to our newsletter, or contact us. Examples include your name, billing and shipping address, email address, phone number, payment information (excluding credit card details, which are processed securely by our payment processor), vehicle make, model, and year.

Information Collected Automatically: When you use the Services, we automatically collect certain information about your device and browsing activity. This may include your IP address, browser type, operating system, referring URL, pages visited on our Site, and time stamps. We may also collect information about your interaction with our emails, such as whether you open or click on a link.

Cookies and Similar Technologies: We use cookies and similar technologies to store information and preferences on your computer and improve your browsing experience. Cookies are small text files sent by a website to your web browser. They store information about your visit, such as your preferences and browsing history. You can control your cookie preferences through your browser settings.

How We Use Your Information

We use the information we collect to:

• Process your orders and fulfill your requests.
• Provide customer service and support.
• Send you marketing and promotional communications (with your consent).
• Personalize your experience on the Site and with our Services.
• Improve the functionality and content of the Site and Services.
• Analyze website traffic and usage patterns.
• Comply with legal and regulatory requirements.

Sharing Your Information

We may share your information with third-party service providers who help us operate the Services, such as payment processors, shipping companies, email marketing providers, and data analytics providers. These service providers are contractually obligated to keep your information confidential and only use it for the purposes we have authorized.

We may also disclose your information if required by law, to protect our rights, or to prevent fraud or other harmful activities. We will not sell or rent your information to third parties for marketing purposes.

Your Choices

If you have selected to receive our emails by supplying your email address on the website, we will send out exclusive deals and discounts and content you may enjoy. At any time, you can click "unsubscribe" at the bottom of our email to unsubscribe.

If you are a resident of California, Colorado, Connecticut, Montana, Nevada, Oregon, Texas, Utah or Virginia you have the following additional rights.

• Request to Know: You have the right to know whether we are processing your personal information and request that we disclose a report of your personal information, including the categories and specific pieces of personal information we have about you, the categories of sources from which the personal information has been obtained, the business or commercial purpose for collecting, selling, or sharing personal information, and the categories of third parties to whom we disclose personal information (as well as which categories of information were disclosed). Any such information should be provided in a format easily understandable to the average consumer, and to the extent technically feasible, in a structured, commonly used, machine-readable format. For additional information and to request your report, you may send an email to privacy@topdownauto.com, or you may call us at 1-800-881-2464.
• Request to Delete: You have the right to request that we delete your personal information. Once we receive and verify your request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies. For additional information and to request deletion of your personal information, you may send an email to privacy@topdownauto.com, or you may call us at 1-800-881-2464.
• Request to Correct: You have the right to request that we correct, rectify and/or update any of your personal information that is incorrect, incomplete or out of date. If you have created an online account, you may log on and edit your personal information at any time. If you are unable to edit your personal information through your online account, you may send an email to privacy@topdownauto.com, or you may call us at 1-800-881-2464.
• Request to Opt-out: You have the right to direct us not to sell or share your data for purposes of cross-context behavioral marketing, and the right to opt out of the processing of personal information for purposes of targeted advertising. To exercise your right to opt out, you may send an email to privacy@topdownauto.com, or you may call us at 1-800-881-2464.

Data Security

We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure.

Children's Privacy

Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us.

California Residents

If you are a California resident, you have certain rights regarding your information under the California Consumer Privacy Act ("CCPA"). You have the right to:

• Know what categories of personal information we collect and disclose about you.
• Request access to the specific personal information we have collected about you.
• Delete your personal information.
• Opt-out of the sale of your personal information (we do not currently sell your personal information).

You can exercise these rights by contacting us at privacy@topdownauto.com.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Site. We recommend you review the Privacy Policy periodically for any updates.

Contact Us

If you have any questions about this Privacy Policy, please contact us at info@topdownauto.com.